Last night I had a funny little blip with this blog. For some reason, it no longer “knew” me… I couldn’t gain access to editing menus or do a number of common admin activities despite the fact that I was logged in. Somehow, the blog had been disassociated from my account. After trying to resolve the issue on my own (I cleared my browser caches of passwords, cookies and history in case something was corrupted and confusing the blog authentication system), I threw in the towel and sent a note to WordPress.com Support. Then I wandered off to bed.
When I woke up this morning and checked my e-mail about 5:00am MDT, there was an e-mail waiting from Mark at WordPress.com Support. It seems WordPress.com had a little issue of some sort that caused this problem for myself and I imagine a few others. But it was fixed at the time of the e-mail from him (2:18am MDT). Then he apologized. Wow! Someone that’s probably a community VOLUNTEER helping a user of a FREE service apologized for the issue. I was amazed. I get worse support from organizations to which I pay mid to large sums of money each month for their services.
Kudos to WordPress.com for not only pulling together infrastructure and an easy to use set of tools for novice bloggers like myself, but also for good folks like Mark that actually care about the quality of the user experience and what they are doing to enhance it.
